Shipping Policy
1. Order Processing
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Processing Time: Orders are processed within 1-2 business days (excluding Sundays and public holidays).
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Order Confirmation: Upon successful order placement, a confirmation email with order details will be sent.
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Dispatch Notification: Once shipped, you will receive a dispatch email containing tracking information.
2. Shipping Methods & Delivery Times
Domestic Shipping (Within India)
We offer the following shipping options:
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Standard Shipping: Delivery within 5-7 business days.
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Express Shipping: Delivery within 2-3 business days.
Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or courier delays.
International Shipping
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Availability: Currently, we do not offer international shipping.
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Future Updates: We are working towards expanding our services globally. Please stay tuned for updates.
3. Shipping Charges
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Domestic Orders: Shipping charges are calculated at checkout based on the delivery location and selected shipping method.
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Free Shipping: We offer free standard shipping on orders above ₹[Insert Amount].
4. Order Tracking
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Tracking Information: Once your order is shipped, you will receive an email with the tracking number and a link to track your package.
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Tracking Updates: Please allow up to 24 hours for the tracking information to update.
5. Delivery Issues
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Delayed or Lost Packages: If your order is delayed or lost, please contact our customer support at [Insert Contact Email] within 7 days of the expected delivery date.
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Incorrect Address: Ensure that the shipping address provided is accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.
6. Damaged or Missing Items
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Damaged Items: If you receive a damaged product, please contact us within 48 hours of delivery with photographs of the damaged item and packaging.
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Missing Items: For missing items, please reach out to our support team within 48 hours of receiving your order.
7. Shipping Restrictions
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P.O. Boxes: We do not ship to P.O. Box addresses.
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Restricted Areas: Certain areas may have delivery restrictions. If your location falls under such a category, our team will contact you to discuss alternative arrangements.
8. Contact Us
For any shipping-related inquiries or assistance, please contact:
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Email: info@thestarapplecare.in
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Phone: +91 86177 05517
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Customer Support Hours: 8 AM to 8 PM