Return & Refund Policy

1. Overview

At The Star Apple Care, we prioritize customer satisfaction. If you're not entirely pleased with your purchase, we're here to assist with returns and refunds, adhering to the guidelines outlined below.

2. Return Eligibility

To qualify for a return:

  • Time Frame: Initiate the return within 7 days of receiving the product.

  • Condition: Items must be unused, in their original packaging, and in the same condition as received.

  • Proof of Purchase: A valid receipt or order confirmation is required.

Note: Certain products may be non-returnable due to hygiene reasons or other specific criteria.

3. Non-Returnable Items

The following items are not eligible for return:

  • Personal Care Products: Items like toothbrushes, razors, or any product that comes in direct contact with the body.

  • Customized Products: Products tailored to specific requirements.

  • Perishable Goods: Items with a short shelf life or expiration date.

  • Gift Cards and Vouchers: These are non-refundable and non-exchangeable.

4. Return Process

To initiate a return:

  1. Contact Us: Reach out to our customer support at info@thestarapplecare.in with your order details and reason for return.

  2. Return Authorization: Once approved, you'll receive instructions on how to send the product back.

  3. Shipping: Ensure the product is securely packaged. The return shipping cost is borne by the customer unless the return is due to our error.

5. Refunds

Upon receiving and inspecting the returned item:

  • Approval: If the return meets our criteria, a refund will be processed.

  • Method: Refunds are credited to the original payment method within 7-10 business days.

  • Deductions: Shipping charges are non-refundable. If the return is due to our error (e.g., wrong or defective product), we'll refund the shipping cost.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product:

  • Contact Us: Email us at info@thestarapplecare.in with details and photographs of the defective item.

  • Approval: Once approved, send the item to the provided address.

7. Late or Missing Refunds

If you haven't received a refund:

  1. Check Account: Verify your bank account or payment method.

  2. Contact Provider: Reach out to your credit card company or bank; processing times may vary.

  3. Contact Us: If you've done the above and still haven't received your refund, contact us at info@thestarapplecare.in.

8. Cancellations

  • Before Dispatch: Orders can be canceled within 12 hours of placement.

  • After Dispatch: Once dispatched, cancellations aren't possible. You may initiate a return once the product is delivered.

9. Contact Us

For any questions or concerns regarding returns and refunds: